Customer Satisfaction

KYDEX, LLC's primary goal is to satisfy the needs of our customer to the greatest extent possible. We believe our success is due to the quality of our products and the outstanding customer service we provide. Therefore, we have implemented a major initiative to measure and improve Customer Satisfaction.

As part of this initiative we conducted a Customer Satisfaction Survey to measure and benchmark Customer Satisfaction. Below are just a few of the highlights from that survey.

Overall customer satisfaction with KYDEX, LLC Products

		29% - Extremely Satisfied
		64% - Very Satisfied
		6% - Somewhat Satisfied
		1% - Not Very Satisfied
		0% - Not Satisfied At All

Satisfaction with the service provided by KYDEX, LLC customer service

		27% - Extremely Satisfied
		64% - Very Satisfied
		9% - Somewhat Satisfied
		0% - Not Very Satisfied
		0% - Not Satisfied At All

Likelihood of ordering KYDEX, LLC products again

		68% - Extremely Likely
		28% - Very Likely
		4% - Somewhat Likely
		0% - Not Very Likely
		0% - Not Likely At All

Length of time using or recommending KYDEX, LLC products

		55% - More than 10 years
		24% - 5-10 years
		14% - 2-5 years
		4% - 1-2 years
		3% - Less than 1 year